Gotrax
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Gotrax Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gotrax has 1.7 star rating based on 35 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Can be fun and ride around, Decent scooter for kid, Fast.
Cons: All cons terrible customer service, Brand new right out of the box and it does not, Broke lesstwo days past a myth of having it.Recent recommendations regarding this business are as follows: "Don't buy the gxl v2, to many issues, just get any of there other model.", "don't email or txt back quickly", "email quicker or text", "Avoid them at all costs", "Order thru a company that has better customer service".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gotrax has 1.7 star rating based on 35 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Can be fun and ride around, Decent scooter for kid, Fast.
Cons: All cons terrible customer service, Brand new right out of the box and it does not, Broke lesstwo days past a myth of having it.Recent recommendations regarding this business are as follows: "Don't buy the gxl v2, to many issues, just get any of there other model.", "don't email or txt back quickly", "email quicker or text", "Avoid them at all costs", "Order thru a company that has better customer service".
Most users ask Gotrax for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Gotrax Reviews
"Scooter is not working"
The replaced my scooter with a even better model worth slot more then my current one, great customer support! User's recommendation: Don't buy the gxl v2, to...
"Broke go trax rival"
I bought a go trax rival on Oct 28, 2023. It's already stopped working what do I do plz its my only way to and from work. Plz email me asap and me how to fix...
Calgary, Alberta
Scooter is not working
User's recommendation: Don't buy the gxl v2, to many issues, just get any of there other model.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tuscaloosa, Alabama
It sucks
- Was my only way to work
- No way to work
Preferred solution: A new scooter or refund!!!!!
User's recommendation: don't email or txt back quickly
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Exchange my order
Preferred solution: Exchange product
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Clinton, Iowa
Broken part
User's recommendation: Order thru a company that has better customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Broke go trax rival
- Gets me to and from work
- Broke lesstwo days past a myth of having it
Preferred solution: Full refund
User's recommendation: email quicker or text
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hoverboard not properly working
Preferred solution: Hoverboard fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad customer service
- Decent scooter for kid
- Terrible customer service
User's recommendation: Avoid them at all costs
Houston, Texas
Replacement battery
Houston, Texas
Replacement battery
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Refunding a gxl v2 battery
User's recommendation: Go to Gotrax
Modesto, California
I not received my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Battery replacement
Preferred solution: Instructions on how to replace a battery that
User's recommendation: Always inspect your future orders
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Hoverboards died
Tire popped 3 weeks after delivered
Preferred solution: Price reduction
Seattle, Washington
I bought a new Segway but the charger doesn’t work. I’m waiting for another one for months and they don’t answer my calls
Des Moines, Iowa
This company will not honor there product after 2 scooters broke down on me
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